Resources

Below are the tools you can use to apply the human-centred approach to challenges around health services.

Photograph of the poster that is part of the Demand for Health Services Kit (focus on the process)
Header illustration: Field guide

Field resources

Use these tools to implement the human-centred process.
> FIELD GUIDE
Our most comprehensive tool, this document contains an in-depth review of the HCD process and will guide you through conducting an HCD process on your own.
> PROCESS POSTER
A printable poster that provides an overview of the process.
> TOOLS OVERVIEW
A companion piece with worksheets to encourage action throughout the process.
> DISCUSSION GUIDE
A catalogue of sample questions and activities for carrying out rapid inquiry (field research)
> PROTOTYPING DISCUSSION GUIDE
A compilation of prototyping questions and activities.
> JOURNEY TO HEALTH POSTER
A printable poster of the ‘Journey to Health and Immunization’ framework. For an editable version, download the workbook.
Header illustration: presentation material

Presentation kits

Use these presentation materials to facilitate every stage of the HCD process.
0. INTRODUCTION TO HCD
1. PERSONAS
2. JOURNEY MAPPING
3. RAPID INQUIRY
4. SYNTHESIS
5. IDEA GENERATION
6. PROTOTYPING
7. THEORY OF CHANGE
Header illustration: facilitator presenting

Planning & Facilitating a Training

Learn how to plan and facilitate an enjoyable, effective training on human-centred design.

> TRAINING PACKAGE
This ‘Guidebook for Trainers’ is designed for trainers who completed the HCD masterclasses and will be training others participants.
> PLANNING A WORKSHOP
This guide covers the 3-month process of preparation leading up to your training and contains instructions for conducting a smooth, fruitful event.
> HOW TO FACILITATE
Learn how to guide conversations, manage common challenges, and become comfortable with leading people through your training.
> BUILDING & DELIVERING A REPORT
This tool will help you easily build a report that covers all five stages of the process, providing an efficient way for others to learn from and be inspired by your work.