Human-centred design is a problem-solving process that begins with understanding the human factors and context surrounding a challenge.
The diagram below demonstrates a system’s view of an ecosystem affecting people’s behaviour.
Designing for real people and their everyday realities helps identify the right problems and solve them efficiently using local capacities and minimal resources.
What is it for?
Addressing situations where health services are available but a subset of the intended population of clients are not actively seeking them.
It helps us understand the underlying drivers and barriers for desired healthseeking behaviours and what we might do to improve uptake of services. The approach provides a structured process for working directly with users (i.e. caregivers) to address demand-related challenges associated with the acceptability, responsiveness and quality of services.
